Sewage and Water Board
It is important that residents and businesses in New Orleans have access to running water and electricity during this emergency. The Sewerage and Water Board (SWBNO) suspended water service shut-offs on March 12, and will adhere to this policy change for the duration of the Mayor’s Declared Emergency in response to the COVID-19 pandemic. SWBNO will also work to restore water service to those customers who have been disconnected.
Entergy
For the next 30 days, Entergy will halt customer disconnections if nonpayment is the result of the coronavirus. Customers can call 800-368-3749 or visit entergy-neworleans.com for more information.
Internet & Cellular Service
Verizon will waive late fees for residential or small businesses that have been impacted by the coronavirus. In addition, the company will not terminate service to any resident or small business because of their inability to pay their bills due to disruptions caused by the coronavirus.
Cox will not terminate service to residences or small businesses that are unable to pay their bills due to disruptions caused by the coronavirus. For those affected, Cox will waive late fees as well.
AT&T, CenturyLink, Sprint, and T-Mobile have also publicly committed to the "Keep Americans Connected Pledge" to ensure customers aren't cut off from communications services during the coronavirus pandemic.
This includes no shutoffs, no late fees, and making wi-fi hotspots available to anyone who needs them.
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March 15, 2020 at 05:14AM
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Assistance for Residents - City of New Orleans
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