The COVID-19 policies were designed in mid-March to offer assistance to customers impacted by the pandemic and to ensure all customers have access to safe and reliable electric service.
Policies include waiving new late fees, reconnecting customers who were previously disconnected, and suspending service disconnections.
“Financial hardship is a reality for many people right now, including our customers and their friends and families,” Mike Innocenzo, PECO president and CEO, said. “We recognize the important role we play in the community and will continue to raise awareness of our updated policies and support services to help those who need it most. We are here for our customers and will power through together.”
The company encourages customers who need assistance paying their energy bill to contact the customer care department as soon as possible to determine eligibility for assistance programs, avoid having service shut off, waive late payment fees, or discuss reconnections.
PECO also wants customers to take advantage of the company’s financial resources, including flexible payment options, and to donate to the Gift of Energy program. The program allows customers to provide support to those struggling financially.
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June 17, 2020 at 07:27PM
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PECO expands COVID-19 assistance - Pennsylvania Business Report
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